Privacy Policy

PRIVACY STATEMENT - SPRONKEN ORTHOPEDIE N.V.
Last updated on 1/06/2025.

This website is owned by:

Spronken Orthopedie N.V. (hereinafter ‘Spronken’, ‘We’ and ‘Us’)
Transportlaan 9, 3600 Genk
Belgium

BE 0419.238.552

Telephone: +32 (0)89 500 500

E-mail: privacy@spronken.com

At Spronken, we value your privacy. 
We respect and protect your privacy and find it important that you feel comfortable on our website. We therefore want to inform you in an open and transparent way about the use of your personal data.

1. Why this Privacy Statement?

Through this Privacy Statement, we give you an insight into what information we have collected about you. As soon as you visit our website and use our services, you inevitably share personal data with us. For example: name, date of birth, address, contact details, IP address.

Through these personal data we are able to identify you as a natural person. You are identifiable as soon as we can establish a direct or indirect link between one or more personal data and you as a natural person.

We promise to collect and use your personal data only within the legal limits in accordance with AVG (Regulation 2016/679).

2. Who does your personal data end up with?

2.1. Controller

Spronken is a ‘data controller’ within the meaning of the GDPR. Specifically, this means that we alone determine which personal data are collected, for what purposes we collect those personal data and by what means we will process those personal data.

2.2. Processor(s)

As a controller, we are free to engage so-called ‘data processors’. A processor is a natural person or legal entity that processes personal data at the request of or on behalf of the controller. The processor always acts in accordance with the instructions of the processing controller.

Spronken uses the following categories of processors:

• Companies/organisations we have engaged for marketing purposes;
• Companies/organisations we have engaged for hosting purposes;
• Companies/organisations we have engaged for administrative purposes;
• Companies/organisations we have engaged for communication purposes;
• Companies/organisations we have engaged for security purposes;

All the above-mentioned processors are obliged - under the GDPR - to ensure the security and confidentiality of your personal data. A processing agreement is in place with all our processors.

3. What data do we collect?

We will only process those personal data that we really need to achieve the purposes for which we process them (see also article 4).

We process the following categories of personal data:

• Personal identification data
  (gender, surname, first name and date of birth);
• Contact details
  (place of residence, telephone number and e-mail address);
• Electronic identification data (IP address, cookies);

We collect this personal data when you use our Website or make use of our services. Other personal data may still be collected at a later date.

We also use cookies to recognise visitors to our Website and provide them with a personalised user experience, to remember their technical choices (e.g. a language) and to detect and correct any errors on the Website.  

4. Why do we need your personal data?

We collect your personal data in order to provide you with an optimal, safe and personalised user experience. As you make more intensive use of our Website and our services and care, we will also collect more personal data. We have the right to temporarily not carry out or completely cancel certain processing operations if your personal data are missing, incorrect or incomplete.

Processing personal data is essential for the operation of our Website and the related service and care provision.

We will only process personal data for the following specified purposes:

• Customer management: customer administration, order management, deliveries, invoicing, support, complaint monitoring and sending newsletters.

If you visit our Website, we may also collect some data for statistical purposes. We need this data to optimise the use of our Website. For example: which pages were visited, which content was found interesting, .... When you visit the Website, you agree to the data collection for statistical purposes as described above.

You always choose whether to share personal data with us. In this way, you therefore have a certain amount of control. If certain personal data are incomplete or apparently incorrect, we have the right to temporarily or permanently postpone certain expected actions.

5. Transfer of personal data?

Your personal data are processed for internal use within Spronken. We can also reassure you that we will never sell, transfer or communicate your personal data to third parties, unless you have given us your explicit consent to do so in advance or there is a legal obligation.

6. How long will we keep your personal data?

We keep your personal data as long as necessary to achieve the purposes set out in article 3. We will remove your personal data from our database as soon as we no longer need them to fulfil these purposes or when you validly exercise the right to remove your personal data.

7. What are your rights?

7.1 Guarantee of lawful and secure processing

Your personal data will always be processed for legitimate purposes, as set out in Article 3. They will be collected and processed in an appropriate, relevant and proportionate manner, and will not be kept longer than necessary to achieve the stated purposes.

7.2 Right of access

If you prove your identity (e.g. by providing a copy of your identity card), we will be happy to inform you about exactly what personal data we hold about you and what we do with that information.
The right to inspection is free of charge.

7.3 Right to deletion

You have the right to obtain the deletion of your personal data in the following cases:

• When we no longer need your personal data for the purposes set;
• When you withdraw your consent to the processing of your personal data and there is no other legal basis allowing the processing of your personal data;
• When you have legitimately lodged an objection to the processing of your personal data;
• When your personal data are processed unlawfully;
• When we have to delete your personal data based on a legal obligation.

Please note that in certain cases we have no choice but to keep your personal data for a certain period of time, even though you might prefer to be 100% deleted from our database.

7.4 Right of correction

If the information we hold about you is incorrect or incomplete, we can always correct it at your request. If certain personal data (e.g. your e-mail address or telephone number) should no longer be up-to-date, please inform us.

7.5 Right of limitation

In some cases, you have the right to request that we restrict the processing of your personal data. This applies, for example, if there is a dispute regarding the accuracy of the data, if the data is necessary in the context of legal proceedings or for the time necessary for Spronken to establish that you can validly exercise your right to erasure.

7.6 Right of objection

You have the right to object at any time to the processing of your personal data for direct marketing purposes, profiling purposes or purposes arising from our legitimate interests. We will no longer process your personal data unless we can demonstrate that there are compelling legal reasons that override your right to object.

7.7 Right to data portability

You have the right to receive the personal data you have shared with us in a digitally readable standard format. In addition, you may transfer that personal data yourself or have us transfer it to another data controller, unless this is technically impossible.

7.8 Right to withdraw your consent

You have the right to withdraw your consent at any time, for example if you have given it for direct marketing or profiling purposes.

8. How can you exercise your rights?

If you wish to exercise any of the above rights, please send an e-mail to privacy@spronken.com or a written request and proof of identity by letter to Spronken, Transportlaan 9, 3600 Genk. We promise to respond to your request no later than one month after receipt.

9. Possibility to file a complaint

9.1 Privacy Committee

If you do not agree with the way we handle your personal data, you have the right to lodge a complaint with the competent supervisory authority. For Belgium, this can be done via the website of the privacy commission.